We understand every homeowner has unique needs, so we have developed our approach to home care with every detail in mind. We will meet you at your home and walk through it with you. We listen to your needs and concerns and then provide a proposal of services based on that initial meeting. After approval – you’re one step closer to peace of mind! All of our contracts are executed on an annual basis and include exclusive access to an interactive portal for viewing each home check report and service requests.
Live in the Napa Valley full time but travel for long periods of time? Ask us about our primary owner vacation packages.
We conduct routine home checks at your property to ensure all is well while you’re away. During our visit we change light bulbs, batteries, start your vehicle, run water, flush toilets - among other tasks. Following each visit, you receive a detailed visual report, including actions performed and items of note.
Napa Valley is no stranger to fires, electric shut off, or issues arising from rain. During these events, we make emergency visits to ensure your peace of mind that everything is protected. We also have a security officer who is on standby for any possible security issues that may arise.
"From the moment we entrusted our home to Meg’s care, the level of attention and dedication has been nothing short of exceptional. Every detail, from routine maintenance to emergency fixes, is handled with professionalism and promptness. It's such a peace of mind to know our home is in such capable hands. We couldn't be happier.”
"The personalized service we receive from Sanctuary’s team is outstanding. They truly understand our needs and have tailored their services accordingly. Their ability to anticipate our requirements and proactively manage our property means we can enjoy our second home without any hassle. A genuine five-star service!"
"I've been consistently impressed with the meticulous attention to detail demonstrated by Meg and her team. Their commitment to excellence is evident in everything they do, from the pristine upkeep of our garden to the seamless coordination of our home's maintenance schedules. They go above and beyond to ensure our property is always in peak condition, and it shows."
"Finding a team as trustworthy and reliable as them has been a game-changer for us. We live abroad most of the year and knowing that our second home is in such safe hands gives us immense peace of mind. Their communication is excellent; we receive regular updates and photos, making us feel connected despite the distance. We wholeheartedly recommend their services to anyone seeking professional management of their property."
"The customer service provided by Meg and her team is unparalleled. Every query is answered promptly, and they are always willing to go the extra mile to accommodate our requests. Their dedication to ensuring our satisfaction is evident in every interaction. We've been so impressed with the level of care and commitment they've shown, making every visit to our second home a pleasure."
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